At (Website Name), operated by (Company Name), we are committed to providing a smooth, reliable, and transparent shopping experience. We value our customers and aim to resolve every concern promptly, fairly, and in accordance with applicable laws.
This Grievance Redressal Policy ensures that all customer issues are addressed efficiently and responsibly.
A grievance refers to any concern, complaint, or dissatisfaction arising from a product or service purchased through our platform, for which a customer seeks resolution.
This may include, but is not limited to:
If you have a concern, we encourage you to contact us through our official support channels. The process is outlined below:
1. Visit Our Help Centre or Contact Page
Navigate to the “Help Centre” or “Contact Us” section on our website or mobile app.
2. Select Your Issue
Choose the relevant topic or category that best describes your concern.
3. Submit Your Query
Provide necessary details such as your Order ID, a brief description of the issue, and any supporting documents or images to help us review the matter accurately.
Once submitted, our support team will assess your request and respond at the earliest possible time.
If your concern is not resolved satisfactorily or within a reasonable timeframe, you may escalate it to our Grievance Redressal Officer, as per the Information Technology Act, 2000 and other applicable laws.
To ensure fairness, transparency, and accountability, (Website Name) has appointed a Grievance Officer responsible for monitoring and resolving escalated issues. You may reach the Grievance Officer at: (mention email).
Acknowledgement:
We will acknowledge receipt of your grievance within 48 hours via email.
Unique Reference ID:
A unique grievance ID will be assigned and shared with you to track your complaint.
Resolution Timeline:
Our team, along with the Grievance Officer, will make every effort to resolve your concern promptly — typically within 7 working days, or as required by applicable law.
Updates and Communication:
You will receive regular updates on the progress of your grievance through your registered communication channel.
A grievance will be considered closed and resolved under the following circumstances:
For any further queries, assistance, or to initiate a grievance, please contact us at:
(mention email).
This policy may be updated from time to time to reflect changes in regulations or business operations. For the most recent version, please refer to our Terms of Use and Privacy Policy pages.
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