Return and Refund Policy 

At (Website Name), operated by (Company Name), we are dedicated to ensuring a smooth and reliable shopping experience for all our customers. In this document, “we,” “our,” and “us” refer to (Company Name), while “you,” “your,” and “user” refer to our valued customers.

By making a purchase on our website, you agree to the terms and conditions outlined below regarding returns and refunds. If you need to return an item, please review the following guidelines carefully.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• Items must be unused, unwashed, and in their original condition, with all tags, labels, and packaging intact.
   
• All original tags, labels, and boxes must be returned in their original form.
   
• Products that have been worn, altered, or cleaned in any way are not eligible for return.
   
• Return requests must be made within 48 hours of delivery by contacting our customer support team.
   
• Items that do not meet these criteria will not be accepted for return.

How to Initiate a Return

Step 1: Submit a Request
Send an email to (mention email) with your Order ID and a brief reason for return.

Step 2: Provide Supporting Photos
If the product is damaged, defective, or incorrect, please attach clear photos of the issue to help us process your request quickly.

Step 3: Follow Return Instructions
Once your return request is approved, we will share the return procedure details with you.

Note: We reserve the right to decline any return that does not comply with our policy.

Refund Process and Timeline

After receiving your returned item, our team will inspect it to verify compliance with our return conditions.

Once approved, your refund will be processed to the original payment method within 5–7 business days. If the return is rejected, you will be notified with an explanation.

Partial Refund Guidelines

If a returned item partially meets our return conditions (for example, minor damage or missing packaging), we may issue a partial refund at our discretion.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please initiate a return request within 48 hours of delivery.
Include clear photos or videos showing the issue in your email to help us verify and resolve the matter promptly.

Need Assistance?

If you have any questions or require support regarding returns or refunds, please contact our customer support team at: (mention email)

Thank you for shopping with (Website Name). We value your trust and are committed to providing a fair, transparent, and satisfying shopping experience.